Enterprise Software Design
Maximo - mobile-first, self-service enterprise application
Everywhere we go we come across stuff that needs to be fixed. Enterprise Asset Management software like Maximo manages the material and work related that enable the maintenance of things like vehicles, factories, buildings and more. Because anyone can notice things in need of maintenance, we were asked to design a mobile-first, self-service way for users to report problems. I served as the design lead for the underlying platform and had the opportunity to design during transformations from client-server to web, SaaS delivery, multi-tenancy and self service tool development.
Research
The project started with analysis of prior user research through which our design team of three identified outstanding questions. We then planned and executed additional research and uncovered seven distinct personas that our design would need to serve. We chose one persona as our primary design target.
Analysis
I continued analyzing the workflows of our persona and requirements of the supporting business systems to create scenario maps of current and to-be scenarios.
Low Fidelity
I developed paper prototypes, power point sketches and clickable PDFs to test with users and validate for technical feasibility prior to designing in high fidelity.
High Fidelity
The team then implemented the designs in the platform design system, collaborating with graphic design and platform front-end developers where design system updates were needed. These new features were delivered in a major platform release.
Into Production
Per an executive directive, we had to deliver self-service demo capability on a tight timeline. I collaborated with the demo platform team and other design leads on a cohesive user experience for these demos. For my product, I developed the use cases, designed the screens, created the demo data and scripted and produced videos to accompany the live demos.
Note: this site has since been sunset but this link is to an updated version.
